WJ Scott Education Library: User Survey October 2009

Abstract

During 2009 there have been several minor changes to the layout of WJ Scott Education Library (WJS). This was in response to a growth in the library collection, and improvements to make the multiple call number systems more intuitive. These changes have been very successful and have highlighted several other areas that could be improved. Before undertaking a larger rearrangement of the library it was decided that a survey to realise what the users actually desired would be very informative and would ensure the patrons felt included in library decisions and part of the library as a whole. The need for regular surveys is explicitly set out in the Library's current strategic plan, the WJS team plan and the Collection Development and Management Policy. In addition we have similar goals in our strategic vision where we are aiming to achieve the following: - Create a library environment that meets current and future library user needs. - Create a service environment that focuses on meeting individual need with a strong emphasis on communication and feedback. - Raise awareness of the value and benefits of the library service. This need flows from following professional practice. Booth and Brice (2004, p3) say "the concept of professionalism require that a practitioner remains in constant contact with the knowledge base that determines the content, nature and impact of their day-to-day activities. Implicit, or tacit, knowledge acquired from years of experience must be informed, and indeed complemented, by explicit knowledge, or evidence". This evidence will be gathered through this research and will help build on our observed, tacit knowledge.