Abstract:
Purpose – The purpose of this paper is to describe the failure of implementing a managed print solution to control costs and reduce waste associated with outsourcing practices in a complex and legacy environment.
Design/methodology/approach – Project documentation and literature reviews versus interview results by key stakeholders of the project.
Findings – It is found that there are critical successful factors would directly affect the result of a project implementation. Multi-party collaboration is quite challenging to each party, especially the product owner. It needs a strong leader to indicate each party’s responsibility and make sure communication can go through smoothly.
Practical implications – Organizations who have more complex infrastructure and legacy systems would need to take extra care when integrating new systems.
Originality/value – This paper can be used by Tainui or other organization leaders and project managers to be more effectively achieve future project success.
Keywords - Print management, Printers, Waste, Cost saving, IT project, CSF, Multi-party collaboration, Outsourcing
Paper type - Case study
