Website design and user confidence : a New Zealand university library perspective

Abstract

With deepest appreciation to my supervisor Tony Hooper for his invaluable guidance and wisdom. I would also like to thank the MLIS staff, in particular Lynley Stone for her empathy and encouragement throughout the programme, and James Duncan of the VUW Library for his consistently excellent advice and suggestions. Many thanks to my family, friends, and classmates - most especially Pam Browne, my confidante from day one of MLIS orientation, for her unflagging friendship throughout the difficult times. Last but certainly not least, my heartfelt gratitude to Greg Gonzalez for his unwavering patience, support, and belief in me throughout the process of completing this project and the MLIS programme.