Coping with the claims conundrum : a study of the serials claims process in a New Zealand academic library
Loading...
Date
1998
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
Te Herenga Waka—Victoria University of Wellington
Abstract
Claims are sent to clarify publication information and seek replacements for missing journal issues, to help libraries maintain an up-to-date collection of journals. The purpose of this project was to understand how the claims process affects a New Zealand library, with respect to success/fail rates, premature/late claims, and how to set optimal delay defaults in an automated library system. Some of the communication problems between a library, a subscription agent, and a publisher are highlighted. The study suggests that around 20% of the claims sent out by the Library in the observed sample fail, and examines how procedures can be improved to achieve efficient and effective responses to claims.
Description
Keywords
Academic libraries, Library science, Christchurch