Abstract:
This paper is concerned with consumer redress in New Zealand. It critically evaluates
Disputes Tribunals, a forum for disputes involving small amounts of money, frequently
used by consumers. It assesses the characteristics and efficiency of this special branch of
jurisdiction from a consumer’s point of view. The author reveals deficiencies in the
procedure currently in force and suggests how Disputes Tribunals could be improved to
meet consumers’ needs as far as possible.