Distance students: Finding information and help for coursework

Abstract

Advances in web technology continue to effect dynamic change in the delivery of tertiary Distance education and academic library services in New Zealand. Alongside this rapid evolution it is important to understand the corresponding changes to the course-related information needs of Distance students.

While increased online availability of information is beneficial for Distance students, their demographic profile and study mode can create unique challenges, requiring tailored support to ensure they are able to utilise resources to the same level as on-campus students.

This small-scale survey of Distance students and librarians at the University of Otago investigated provision, perceptions and use of course-related information resources. The results, although limited, contribute to knowledge about the information and library help-seeking needs of Distance students. The findings illustrate the value of both online library resources and the ‘personal’ nature of targeted support for students. Librarians collaborate with teaching staff to place library resources in virtual learning environments and to deliver targeted library instruction at appropriate points.

Areas identified for further research include the technological barriers that Distance students still face and how a personalised library service can be provided in response to student needs and as a measurable contribution to ensuring student retention and course completion.