Mobile libraries and digital inclusion in non-urban Aotearoa New Zealand

Abstract

PROBLEM: The purpose of this study is to investigate the contribution mobile libraries are making to digital inclusion in non-urban areas of Aotearoa New Zealand, the challenges mobile librarians face in providing digital inclusion services, and how mobile libraries collaborate with other organisations to support digital inclusion. Research concerning mobile libraries and their role in supporting digital inclusion is limited, and this study aims to begin closing this gap in the literature.

METHODOLOGY: This research project was qualitative and conducted using semi-structured interviews of six staff members from five mobile libraries. Research data was coded and analysed to identify key themes and insight on the topic.

RESULTS: By providing a range of digital inclusion services, participating mobile librarians contribute positively to digital inclusion in non-urban areas of Aotearoa New Zealand. Participants reported a range of challenges in providing these digital inclusion services, as well as a number of opportunities to collaborate in their delivery. Many mobile librarians were transitioning towards a more contemporary model of service provision and identified a number of themes associated with this change.

IMPLICATIONS: Findings from this project suggest many avenues for future research, and may be useful to mobile librarians and their potential collaborators, researchers looking to investigate in this area, and those seeking a greater and more nuanced understanding of digital inclusion in Aotearoa New Zealand.