Understanding the experience of smaller New Zealand academic libraries implementing discovery systems

Abstract

Research problem: For smaller academic libraries that are considering implementing web-scale discovery, there is a lack of relevant literature specific to their context which library directors can use to guide their decision making.

This research project addresses this gap by exploring the experiences of selected small and medium-sized academic libraries in New Zealand that have implemented web-scale discovery.

Methodology: The research uses a multiple-case study method to study three small or medium-sized academic libraries. Six participants were interviewed using semi-structured interviews. Themes were identified from the transcripts, and compared using cross-case analysis.

Results: The participants identified several benefits from their discovery system, including making searching easier and more intuitive for students, and increasing use of electronic resources. However, they also experienced challenges in terms of changing roles for staff and increased workloads for those dealing with technical issues. The research identified specific challenges for very small libraries implementing web-scale discovery without in-house technical support.

Implications: Although the research is exploratory, it provides some recommendations which can assist directors of smaller academic libraries in making decisions about this technology. Further research over a wider range of institutions would be valuable to confirm the findings. The report also identifies the importance of staff of smaller libraries sharing their experiences of discovery systems.