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Comparative study of user perspectives of Wellington based moving image archives

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dc.contributor.authorKerr, Rachel Hazel
dc.date.accessioned2013-03-25T22:01:03Z
dc.date.accessioned2022-11-02T02:02:15Z
dc.date.available2013-03-25T22:01:03Z
dc.date.available2022-11-02T02:02:15Z
dc.date.copyright1998
dc.date.issued1998
dc.description.abstractThis project investigates the user needs of three Wellington based moving image archives, using a service quality theoretical framework. An adapted version of the SERVQUAL model was used to assess the gaps in perception between archive staff and users as to the standard of service. The project found that there were several gaps in perceptions between staff and users especially regarding issues such as the browsability of collections, the importance of subject indexing, and the importance of guaranteed turnaround times. The project compared the needs of users of moving image archives with the needs of archives users in general as revealed in the archives literature, and found there to be substantial similarities.en_NZ
dc.formatpdfen_NZ
dc.identifier.urihttps://ir.wgtn.ac.nz/handle/123456789/28504
dc.languageen_NZ
dc.language.isoen_NZ
dc.publisherTe Herenga Waka—Victoria University of Wellingtonen_NZ
dc.rights.holderAll rights, except those explicitly waived, are held by the Authoren_NZ
dc.rights.licenseAuthor Retains Copyrighten_NZ
dc.rights.urihttps://www.wgtn.ac.nz/library/about-us/policies-and-strategies/copyright-for-the-researcharchive
dc.subjectTelevision archivesen_NZ
dc.subjectFilm archivesen_NZ
dc.subjectNational Archives of New Zealanden_NZ
dc.subjectNew Zealand Film Archiveen_NZ
dc.titleComparative study of user perspectives of Wellington based moving image archivesen_NZ
dc.typeTexten_NZ
thesis.degree.disciplineLibrary and Information Studiesen_NZ
thesis.degree.grantorTe Herenga Waka—Victoria University of Wellingtonen_NZ
thesis.degree.levelMastersen_NZ
thesis.degree.nameMaster of Library and Information Studiesen_NZ
vuwschema.contributor.unitSchool of Information Managementen_NZ
vuwschema.type.vuwMasters Research Paper or Projecten_NZ

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