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Case studies of successful implementations of bicultural policies and practices in Aotearoa New Zealand public libraries

dc.contributor.authorWara, Raukawa Teao
dc.date.accessioned2013-03-25T22:04:52Z
dc.date.accessioned2022-11-02T02:23:59Z
dc.date.available2013-03-25T22:04:52Z
dc.date.available2022-11-02T02:23:59Z
dc.date.copyright2001
dc.date.issued2001
dc.description.abstractThis research project investigates the provision of academic library services to Chinese international students in New Zealand. The aim of the project is to analyse Chinese international students' perceptions, experiences and expectations of the library services, and fill the research gap of applying cross-cultural theories to managing academic library services for international students. The methodology of qualitative interviewing is used in combination with the quantitative analysis of the secondary data from the VUW Library student user survey conducted in 2005. Based on the statistical and cultural analysis, this research concludes that despite the positive and favourable evaluation of the library services, collections and facilities, and library staff, there are mainly four important issues which need to be resolved to satisfy and exceed the needs and expectations of Chinese international students: book retrieval, library as a study place, library collections, and underused library services such as library instruction, reference services, journal resources, subject librarians and the interlibrary loan service. Finally, strategies in providing academic library service for Chinese international students in New Zealand are recommended in relation to these issues, and possible further research topics are also identified. This research is of great significance considering that the success of international education as an export industry in New Zealand depends largely on these international students' adaptation to New Zealand cultures and on their satisfaction with the services and support that they are entitled to according to the Code of Practice for the Pastoral Care of International Students, and that the success will benefit not only the educational institutions, but also the New Zealand economy, the whole society and domestic students.en_NZ
dc.formatpdfen_NZ
dc.identifier.urihttps://ir.wgtn.ac.nz/handle/123456789/28549
dc.languageen_NZ
dc.language.isoen_NZ
dc.publisherTe Herenga Waka—Victoria University of Wellingtonen_NZ
dc.rights.holderAll rights, except those explicitly waived, are held by the Authoren_NZ
dc.rights.licenseAuthor Retains Copyrighten_NZ
dc.rights.urihttps://www.wgtn.ac.nz/library/about-us/policies-and-strategies/copyright-for-the-researcharchive
dc.subjectPublic librariesen_NZ
dc.subjectBiculturalismen_NZ
dc.subjectPolicy developmenten_NZ
dc.subjectNew Zealanden_NZ
dc.subjectSuccess factorsen_NZ
dc.titleCase studies of successful implementations of bicultural policies and practices in Aotearoa New Zealand public librariesen_NZ
dc.typeTexten_NZ
thesis.degree.disciplineLibrary and Information Studiesen_NZ
thesis.degree.grantorTe Herenga Waka—Victoria University of Wellingtonen_NZ
thesis.degree.levelMastersen_NZ
thesis.degree.nameMaster of Library and Information Studiesen_NZ
vuwschema.contributor.unitSchool of Information Managementen_NZ
vuwschema.type.vuwMasters Research Paper or Projecten_NZ

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