Homeless (rough sleepers) perspectives on public libraries: Using Auckland Central City Library as a case study

Abstract

Research problem: Homelessness has been a social problem around the world since 1980s. It has become an issue in New Zealand, especially in some big cities such as Auckland, Christchurch, and Wellington. It brings a lot of challenges to the libraries. Many library studies focus on initiatives and challenges of providing services for the homeless by public libraries. Little has been done from homeless perspectives on public libraries’ services within New Zealand context.

Methodology: Eight in-depth interviews were conducted, with rough sleepers and former homeless patrons. Guided by the principles of phenomenology, this qualitative research describes their experiences, needs, and expectations. The same qualitative approach involving four more in-depth interviews were used with staff members. Thus, this study also analyses their perceptions regarding the services for homeless community.

Findings: Most rough sleepers or former homeless patrons who participated in this study feel the public library is a safe place to stay. Welcoming atmosphere, resources, and the variety available at Auckland Central City Library are the main reasons attracting them. Nonetheless, sleeping in the library has always been a major reason for using the library. The factors that motivate their library use are identified by their 1) needs for social life and 2) sense of belonging. Most staff members agree that involvement in the services for the rough sleepers change the dynamic between staff and the homeless patrons, but disagreement among the staff members still exist.

Implications: A larger scale of sample is required for further study and this research can be used as a guide. The expectations and suggestions from rough sleepers and former homeless patrons may be useful in reviewing policies and practices for public libraries. The findings and discussion could be valuable for the wider library community regarding rough sleepers’ perspectives.