Digitisation and workplace learning : an exploratory study

Abstract

Digitisation is expanding the core business of cultural heritage institutions in New Zealand. Few studies have looked at ongoing strategies for increasing staff expertise in digitisation, and there is little recognition of the role of workplace learning in the acquisition and development of such expertise. This study employed a mixed methods research design to uncover the workplace learning experiences of staff involved in digitisation in New Zealand cultural heritage institutions. I asked interview participants how they had acquired their skills and knowledge, what had been difficult or helpful for them, and what kind of support for their learning they had received from their organisations. The responses of interviewees were used to develop a web-based survey to further explore the issues raised. The research found that the workplace is a viable location for staff to learn about digitisation. The learning experiences of staff involved in digitisation work are shaped by their attitude, experience and ability, and are often motivated in relation to a 'just in time' need. However their learning experiences are also shaped by the goals, work practices and organisational power relations of the workplace. The study identifies a range of issues that may impact negatively on staff learning experiences, and offers suggestions for overcoming these.