When cultural heritage goes digital: Exploring the user experience of the Chinese Digital Community website

Abstract

The aim of the study is to investigate user experience of the Chinese Digital Community website as an online resource. This study uses a qualitative method which the researcher interviews the participants through face-to-face interviews. The data collected from the interview allow the researcher to understand challenges and issues faced by users accessing the Chinese Digital Community website. The key findings from the study shed some light on the users’ overall satisfaction towards the Chinese Digital Community website, reasons why they access the website, issues and difficulties they experience when accessing the website and the importance of the website in online cultural engagement to the Chinese community and the New Zealand public.

The results of the study will allow libraries and cultural associations to understand how online resources can be improved to ensure their abilities to deliver information effectively to users and identify gaps in user accessibility. The study will also provide suggestions for future research into user experience of online resources in New Zealand.