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Web usability and mental models in the context of academic tertiary libraries

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dc.contributor.author Wilkinson, Elizabeth Helen
dc.date.accessioned 2013-07-04T01:55:30Z
dc.date.accessioned 2022-11-02T21:54:42Z
dc.date.available 2013-07-04T01:55:30Z
dc.date.available 2022-11-02T21:54:42Z
dc.date.copyright 2008
dc.date.issued 2008
dc.identifier.uri https://ir.wgtn.ac.nz/handle/123456789/29131
dc.description.abstract Library websites and search tools are a crucial interface between the user, the organisation and its resources. Most users now have easy access to other sources of information via the Internet, such as Google, and studies show the vast majority are using these in preference to library resources. The information architecture of library search tools is unfamiliar to users and is believed to constitute a barrier to usability. This is an industry-critical issue. Products have recently become available based on decoupled architecture, where the library management system is dis-integrated from the user discovery interface. One of these products is Ex Libris' PRIMO, termed LibrarySearch by the University of Auckland Library, an academic tertiary library, at the time of this project. The researcher used qualitative methods in order to gain an understanding of users' starter frameworks and information-seeking behaviour in the contexts of mental models, usability and sense-making. The purpose was to raise providers' awareness of their own and students' mental models and the disparities between them, with a view to closing gaps from the providers' side. Results indicate there is potential to improve web design, teaching, reference and other explanatory material. en_NZ
dc.language en_NZ
dc.language.iso en_NZ
dc.publisher Te Herenga Waka—Victoria University of Wellington en_NZ
dc.subject Mental models en_NZ
dc.subject usability en_NZ
dc.subject Google en_NZ
dc.subject PRIMO en_NZ
dc.subject information-seeking en_NZ
dc.subject user en_NZ
dc.subject qualitative en_NZ
dc.subject Web en_NZ
dc.subject design en_NZ
dc.subject information architecture en_NZ
dc.subject decoupled architecture en_NZ
dc.subject sense making en_NZ
dc.subject academic en_NZ
dc.subject student en_NZ
dc.subject library en_NZ
dc.title Web usability and mental models in the context of academic tertiary libraries en_NZ
dc.type Text en_NZ
vuwschema.contributor.unit School of Information Management en_NZ
vuwschema.type.vuw Masters Research Paper or Project en_NZ
thesis.degree.discipline Library and Information Studies en_NZ
thesis.degree.name Master of Library and Information Studies en_NZ

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