Planning approach used by New Zealand public libraries for mobile library services

Abstract

Research problem: Little research has been published on mobile library planning. This research aimed to determine the planning approach used by public libraries for mobile library services in New Zealand and gain insight into their perceived impact. Research Methodology: An interpretivist research paradigm necessitated a qualitative methodology. Convenience sampling was used to recruit participants from North Island public libraries. A collective case study covering four mobile libraries was used and data was collected through semi-structured interviews. Data analysis was guided by the constant comparative method. Conclusions: Planning included a service review, presentation to council, general library policy, benchmarking, community consultation, timetable reviews, tendering and building. Planning involved a team and took up to eighteen months. Planning methods associated with beneficial mobile library service outcomes were community consultation, benchmarking activities, needs assessment, liaison with bus builders, and tailoring the service to meet changing needs. Also recommended were defining purpose, promotion and a team approach. Other factors affecting outcomes were politics, demographics, community attachment, technological infrastructure, and staff issues. Implications for practice and suggestions for further research are given.