Problem-solving skills in the New Zealand library and information services profession

Abstract

'Problem-solving' is widely recognised as an important skill in many professions, but there is a knowledge gap in library and information science literature regarding management-oriented problem-solving. This is a significant concern as there is increasing preference for these skills in the library and information services (LIS) profession. Five LIS professionals were interviewed about their definition and usage of the term. They also discussed their problem-solving skills training and education experiences and preferences. Typical library and information science problem-solving literature skills focus on the skills associated with the stages of: identifying and selecting problems; analysing problems; generating potential solutions; selecting and planning solutions; implementing solutions and evaluating solutions. LIS professionals identified these, and additional LIS-specific problem-solving skill requirements for staff at all professional levels: anticipatory problem-solving; recognising and defining the 'real' problem; good judgement; communication, displaying initiative; overcoming assumptions and keeping an open mind; having knowledge of the job and context; people skills. Other problem-solving skills -particularly necessary for LIS managers - include political acumen; discretion, and ability to understand implications. Analytical and lateral thinking were considered most important at all levels. These skills are universally desired across all sectors of LIS work. Experience-based education and training for problem-solving skills was preferred.