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Problem-solving skills in the New Zealand library and information services profession

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dc.contributor.author Sharfe, Leigh
dc.date.accessioned 2013-04-16T02:51:56Z
dc.date.accessioned 2022-11-02T18:43:15Z
dc.date.available 2013-04-16T02:51:56Z
dc.date.available 2022-11-02T18:43:15Z
dc.date.copyright 1999
dc.date.issued 1999
dc.identifier.uri https://ir.wgtn.ac.nz/handle/123456789/28779
dc.description.abstract 'Problem-solving' is widely recognised as an important skill in many professions, but there is a knowledge gap in library and information science literature regarding management-oriented problem-solving. This is a significant concern as there is increasing preference for these skills in the library and information services (LIS) profession. Five LIS professionals were interviewed about their definition and usage of the term. They also discussed their problem-solving skills training and education experiences and preferences. Typical library and information science problem-solving literature skills focus on the skills associated with the stages of: identifying and selecting problems; analysing problems; generating potential solutions; selecting and planning solutions; implementing solutions and evaluating solutions. LIS professionals identified these, and additional LIS-specific problem-solving skill requirements for staff at all professional levels: anticipatory problem-solving; recognising and defining the 'real' problem; good judgement; communication, displaying initiative; overcoming assumptions and keeping an open mind; having knowledge of the job and context; people skills. Other problem-solving skills -particularly necessary for LIS managers - include political acumen; discretion, and ability to understand implications. Analytical and lateral thinking were considered most important at all levels. These skills are universally desired across all sectors of LIS work. Experience-based education and training for problem-solving skills was preferred. en_NZ
dc.format pdf en_NZ
dc.language en_NZ
dc.language.iso en_NZ
dc.publisher Te Herenga Waka—Victoria University of Wellington en_NZ
dc.subject Library and Information Science (LIS) en_NZ
dc.subject Problem-solving en_NZ
dc.subject Management en_NZ
dc.subject Professional education en_NZ
dc.subject Professional training en_NZ
dc.title Problem-solving skills in the New Zealand library and information services profession en_NZ
dc.type Text en_NZ
vuwschema.contributor.unit School of Information Management en_NZ
vuwschema.type.vuw Masters Research Paper or Project en_NZ
thesis.degree.discipline Library and Information Studies en_NZ
thesis.degree.grantor Te Herenga Waka—Victoria University of Wellington en_NZ
thesis.degree.level Masters en_NZ
thesis.degree.name Master of Library and Information Studies en_NZ

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