Library services for the over 60s users of public libraries in New Zealand

Abstract

With the onset of the retirement age for the 'baby boom' group in New Zealand society it is timely to see how public libraries are planning for this. In particular, to consider whether concepts like 'Positive Ageing' and issues to do with the 'digital divide' is having an impact on service to the senior user group. Objectives The main objective was to find out from the public library service how the current trends and issues for the over 60s users of public libraries as identified in recent library and other related literature, fit with planning for this user group in the New Zealand environment. Methodology The survey questionnaire was then sent to 69 managers of central public libraries across New Zealand to provide a representative group. This was supported by material from library websites and other documents of relevant material. The questions were closely related to the LIANZA 'Service to the Elderly' guidelines from the Standards for New Zealand Public Libraries 2004. Main Findings The survey questionnaire had a 48% response rate. The survey found that libraries had a responsible approach to their senior users and generally provided well for traditional services. However there was still a considerable gap in updating services and library management would need to plan more proactively to fit their future service to the new LIANZA 'Service for the Elderly' guidelines. There were signs of some good initiatives being taken and these would assist libraries in moving in the right direction.