Investigation of Internet user instruction for Internet-based information resources in major New Zealand tertiary libraries

Abstract

The Internet is becoming increasingly vital as an information delivery vehicle in tertiary institutions. Libraries have to cope with guiding users onto the Information Superhighway and acquainting them with its resources. A survey was made of libraries delivering Internet user instruction in thirteen universities and polytechnics to investigate aspects of this training. Results obtained show in-person instruction methods prominent with newer techniques such as computer aided learning being less popular, despite increasing numbers of remote users. In terms of content taught, an emphasis exists on informational and Internet organisation topics over technical subject matter. Training partnerships with other departments were present, but these appeared largely ad hoc. Major current and future issues for Internet user instruction centre around staff and facilities, along with policy matters and appropriate instructional techniques.