Public library resources and services : needs and barriers of five language groups from the migrant community in Christchurch

Abstract

What are the needs of migrants from public libraries and what barriers do they face? This study was based on the theory of providing 'the citizen's library' for diverse communities. It incorporated the theory of acculturation of migrants and the role of the public library. Five key migrant language groups in Christchurch were studied to find their needs of Christchurch City Libraries (CCL) for acculturation, information and recreational purposes. The barriers they faced when using CCL were also investigated. A quantitative research design was used to survey migrants that have a first language of Arabic, Korean, Mandarin, Japanese and Russian. The main needs of all migrant groups were for use of books, magazines and newspapers in first language and English language. The main barriers they faced were the lack of quality and quantity of resources, not having enough time and various access issues. Cultural bias was shown as a barrier based on migrants' attitude that libraries are for education and study not leisure. There is a need for public libraries to liaise with the migrant community to promote resources and services and to gain an understanding of the specific needs and barriers of each ethnic group.