Using programme logic to develop performance indicators

Abstract

Programme Logic has been adopted by the Department of Labour as an appropriate methodology for developing performance indicators. I tested the methodology to determine its suitability for developing performance indicators for the New Zealand Employment Service. To test the methodology I applied it to an Employment Programme known as Job Action. Job Action is a programme that is intended to get long-term job seekers into employment. The programme does this using an interview and a workshop followed by case management. I have concluded that the methodology is very suitable to the New Zealand Employment Service's needs. The methodology is easy to understand and use, and is very good for testing the assumptions that underlie a programme. Some problems might arise if the methodology is used on very complex programmes as it is based on the assumption that the programme is a linear process and this is not always appropriate. With programmes that are not linear and that have a number of iterative steps the methodology may need to be adapted. The methodology also encourages the researcher to come to a generalised view of what the programme is intended to do. Some of the objectives of the programme may not be described accurately by the generalised view. The methodology could be adapted to deal better with programmes where there are a number of divergent views about the programme's objectives. This project has also resulted in a number of recommendations for performance indicators that may assist New Zealand Employment Service to develop performance indicators for Job Action.