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The impact of e-commerce on the role of the is professional: an exploratory study

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dc.contributor.author Cash, Eugene Dominic
dc.date.accessioned 2011-06-16T02:38:21Z
dc.date.accessioned 2022-10-26T19:35:17Z
dc.date.available 2011-06-16T02:38:21Z
dc.date.available 2022-10-26T19:35:17Z
dc.date.copyright 2002
dc.date.issued 2002
dc.identifier.uri https://ir.wgtn.ac.nz/handle/123456789/24728
dc.description.abstract Understanding the knowledge, skills and abilities of Information Systems (IS) professionals has been a longstanding goal of information systems research. An IS professional's ability to perform in his or her role is vital to the utilisation of information systems within an organisation. The introduction of e-commerce has opened a new set of challenges for the IS professionals who are most frequently tasked with developing e-commerce solutions. However, they often do not have the competencies required to successfully execute these e-commerce projects. This competency deficit raises an important question: to what extent have the competency requirements of IS professionals changed because of the introduction of e-commerce? Furthermore, what IS role changes have occurred because of the need within organisations to manage e-commerce activities? To answer these questions, a case research method was used. Interviewed were fifteen IS professionals employed in businesses implementing or maintaining e-commerce strategies. The results indicate that the implementation of e-commerce in organisations has introduced three main business changes: expectations, perceptions, and compliance. These three changes have in turn driven project changes and subsequent changes in the competency and role of the IS professional. The end result of all these changes, is that IS professionals are now required to acquire, among other things, a new set of relationship skills, including group facilitation, relationship management, and peer networking. The implications of this result for the IS professionals are discussed and recommendations for future research and strategies suggested. en_NZ
dc.format pdf en_NZ
dc.language en_NZ
dc.language.iso en_NZ
dc.publisher Te Herenga Waka—Victoria University of Wellington en_NZ
dc.title The impact of e-commerce on the role of the is professional: an exploratory study en_NZ
dc.type Text en_NZ
vuwschema.type.vuw Awarded Research Masters Thesis en_NZ
thesis.degree.discipline Information Systems en_NZ
thesis.degree.grantor Te Herenga Waka—Victoria University of Wellington en_NZ
thesis.degree.level Masters en_NZ
thesis.degree.name Master of Commerce and Administration en_NZ

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