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The role of discourse in establishing an enabling context for organizational knowledge creation: an ethnographic study

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dc.contributor.advisor Wallace, Derek
dc.contributor.advisor Riad, Sally
dc.contributor.author Fletcher, Jeanette Rae
dc.date.accessioned 2011-05-02T01:36:50Z
dc.date.accessioned 2022-10-26T03:26:09Z
dc.date.available 2011-05-02T01:36:50Z
dc.date.available 2022-10-26T03:26:09Z
dc.date.copyright 2011
dc.date.issued 2011
dc.identifier.uri https://ir.wgtn.ac.nz/handle/123456789/24172
dc.description.abstract The field of knowledge creation within organizational studies has pointed to the importance of an organization establishing an enabling context for fostering innovation and knowledge production. Factors identified as critical for enabling include the existence of structures and practices that foster solid collegial relations and enact a climate of care. Based on ethnographic research, this thesis adopts a broadly sociolinguistic approach to an exploration of interpersonal relations within a New Zealand IT company, in order to identify the ways in which a knowledge enabling context is instantiated. Using, in particular, the rapport management framework developed by Helen Spencer-Oatey (2000, 2008) and highlighting the variable of participant relations, the study analyses the discourse of the organization as both language and action, to provide a more extensive account than has so far been achieved in the knowledge enabling literature, as well as extending the sociolinguistic work on language in the workplace into new domains of discourse. The study shows that facilitation of and support for collegial relations occurs at all levels of the selected organization, from the spatial configuration and connectivity of the organization as a whole, through its component social structures, to the management of relations across levels of hierarchy. At the level of the organization as a whole, one organizational activity - the weekly company meeting - through its frequency, regularity, inclusiveness and management, facilitates and sustains collegial relations in multiple and distinctive ways. Two distinct kinds of organizational community are identified: the widely recognized community of practice (CofP); and a different kind of community, referred to in knowledge creation literature as a micro-community of knowledge. As well as identifying distinctive characteristics of these two communities, the analyses show that rapport is managed differently in each, while shedding new light on the productive interdependence of these two types of community. An interactional ethos characterized by care is reflected in the communication style at all levels of the organization. Despite substantial differences in power and status, the study finds that associative expressiveness, low distance and generally positive affect dominate interaction throughout. In closing, this thesis discusses the implications for future research into knowledge creation. It suggests, in particular, that including considerations of spatiality in the analytical framework has potential to contribute further to the field of language in the workplace through its influence as a vector of interaction. en_NZ
dc.language.iso en_NZ
dc.publisher Te Herenga Waka—Victoria University of Wellington en_NZ
dc.rights Access is restricted to staff and students only. For information please contact the library. en_NZ
dc.subject Knowledge enabling en_NZ
dc.subject Organizational discourse en_NZ
dc.subject Micro-communities of knowledge en_NZ
dc.title The role of discourse in establishing an enabling context for organizational knowledge creation: an ethnographic study en_NZ
dc.type Text en_NZ
vuwschema.contributor.unit School of Linguistics and Applied Language Studies en_NZ
vuwschema.subject.marsden 380201 Appied Linguistics and Educational Linguistics en_NZ
vuwschema.subject.marsden 380203 Discourse and Pragmatics en_NZ
vuwschema.type.vuw Awarded Doctoral Thesis en_NZ
thesis.degree.discipline Applied Linguistics en_NZ
thesis.degree.grantor Te Herenga Waka—Victoria University of Wellington en_NZ
thesis.degree.level Doctoral en_NZ
thesis.degree.name Doctor of Philosophy en_NZ

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