How Prepared are New Zealand Public Library Staff to Assist Low-Literate Adults Make Use of Public Libraries?

Abstract

Over one million New Zealand adults lack the literacy skills needed to meet the demands of everyday life. Public libraries are generally seen to have an obligation to support and promote literacy. The Library & Information Association of New Zealand Aotearoa (LIANZA) acknowledges this responsibility in its Public Libraries of New Zealand: A Strategic Framework 2006 to 2016 (2006), by highlighting lifelong learning and literacy as one of its main objectives. No evidence is however available as to the level of preparedness of New Zealand public library staff to assist low-literate adults make use of public libraries. This mixed-methods study aimed to remedy this deficiency by surveying public library staff's awareness of adult literacy issues and attitudes towards assisting low-literate adults. A questionnaire was sent to all New Zealand public libraries to obtain quantitative data about the topic. A small number of interviews were then held with staff from two public library networks to further explore the subject from a qualitative perspective. The research indicated that overall New Zealand public library staff are aware of the barriers which can deter low-literate adults from using public libraries, and of many of the skills and qualities which they require to help minimize such barriers. They however hold multiple understandings of the concept of adult literacy, and while most acknowledge their obligation to assist low-literate adults, this endeavour is often not given a high priority. Recommendations for action are included.