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Reporting Service Performance – A Message in a Bottle?

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dc.contributor.author Dormer, Rodney
dc.contributor.author Jahan, Mosammet Asma
dc.date.accessioned 2020-03-16T23:52:36Z
dc.date.accessioned 2022-07-12T02:40:08Z
dc.date.available 2020-03-16T23:52:36Z
dc.date.available 2022-07-12T02:40:08Z
dc.date.copyright 2020
dc.date.issued 2020
dc.identifier.uri https://ir.wgtn.ac.nz/handle/123456789/21064
dc.description.abstract Purpose This paper asks what evidence is provided, in the annual reports of New Zealand’s central government departments, of the efficiency and effectiveness of their performance. Approach This study reviewed performance indicators presented in the annual reports by the 28 central government departments of New Zealand for two consecutive years 2015/2016 and 2016/2017. The data were extracted from the Statement of Performance/Summary of Performance, accompanying narratives, highlights and management (CEO) explanations within the annual reports of these departments. An analysis of this information was conducted to determine the type, extent, mix and quality of performance information to indicate organizational performance in terms of efficiency (the relationship between inputs and outputs) and effectiveness (the relationship between outputs and outcomes). Value The paper’s contribution lies in its focus on the performance information provided by individual government departments. In particular, it reveals a paucity of information in respect of the cost, quantity and quality of the outputs delivered by those departments. In acknowledging definitional and measurement problems associated with both outputs and outcomes, it argues for a reconsideration of the role of annual reports in a more flexible and citizen-driven system of public accountability. en_NZ
dc.format pdf en_NZ
dc.language.iso en_NZ
dc.publisher Te Herenga Waka—Victoria University of Wellington en_NZ
dc.relation.ispartofseries No. 118
dc.relation.ispartofseries Working Paper en_NZ
dc.subject Public Accountability en_NZ
dc.subject Annual Report en_NZ
dc.subject Performance en_NZ
dc.title Reporting Service Performance – A Message in a Bottle? en_NZ
dc.type Text en_NZ
vuwschema.contributor.unit Centre for Accounting, Governance and Taxation Research en_NZ
vuwschema.contributor.unit School of Accounting and Commercial Law en_NZ
vuwschema.subject.anzsrcfor 159999 Commerce, Management, Tourism and Services not elsewhere classified en_NZ
vuwschema.subject.anzsrctoa 1 Pure Basic Research en_NZ
vuwschema.type.vuw Working or Occasional Paper en_NZ
vuwschema.subject.anzsrcforV2 350199 Accounting, auditing and accountability not elsewhere classified en_NZ

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