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International outsourcing of information technology services : Review and future directions

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dc.contributor.author Raman, R.
dc.date.accessioned 2015-11-24T01:54:18Z
dc.date.accessioned 2022-07-07T02:34:45Z
dc.date.available 2015-11-24T01:54:18Z
dc.date.available 2022-07-07T02:34:45Z
dc.date.copyright 2009
dc.date.issued 2009
dc.identifier.uri https://ir.wgtn.ac.nz/handle/123456789/19367
dc.description.abstract Purpose - This aim of this paper is to review the development of the empirical literature on international outsourcing of information technology services over the 1992-2007 periods and to identify future research areas. Design/methodology/approach - A sample of 78 empirical academic publications on international outsourcing of IT services conducted between 1992 and 2007 across 46 scholarly journals constitutes the main data for analytical purposes. The sample was compiled following extensive electronic searches of the main academic data bases. After clustering the studies in the sample according to their main research areas, a narrative approach was used to review developments in each cluster and to identify emerging research areas. Findings - Four main areas of research are identified, namely outsourcing decision, outsourcing management, outsourcing outcome and the role of offshore service providers. The review suggests that research efforts to date have been predominantly on outsourcing decision and outsourcing management mostly from the perspective of the client. Future research opportunities exist in the area of outsourcing strategy and performance, the behaviour and performance of offshore service providers particularly within the context of firms from less developed countries competing globally, and the nature of competition among offshore service providers both within and among countries. Originality/value - This is the first review which focuses on empirical studies of outsourcing for IT services. This study identifies several gaps in the literature and points to the need for more research on outsourcing from the perspective of offshore service providers. en_NZ
dc.format pdf en_NZ
dc.language.iso en_NZ
dc.publisher Te Herenga Waka—Victoria University of Wellington en_NZ
dc.relation.ispartofseries International Marketing Review, 26(4/5), 411-438 en_NZ
dc.relation.uri http://dx.doi.org/10.1108/02651330910971968
dc.rights This article is (c) Emerald Group Publishing and permission has been granted for this version to appear here (http://researcharchive.vuw.ac.nz/). Emerald does not grant permission for this article to be further copied/distributed or hosted elsewhere without the express permission from Emerald Group Publishing Limited. en_NZ
dc.rights.uri http://www.emeraldgrouppublishing.com/authors/writing/author_rights.htm
dc.subject International outsourcing, IT services, offshore service provider en_NZ
dc.title International outsourcing of information technology services : Review and future directions en_NZ
dc.type Text en_NZ
vuwschema.contributor.unit School of Marketing and International Business en_NZ
vuwschema.subject.marsden 150308 International Business en_NZ
vuwschema.type.vuw Journal Contribution - Research Article en_NZ
vuwschema.subject.anzsrcforV2 350706 International business en_NZ
dc.rights.rightsholder Emerald Group Publishing en_NZ

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