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Alumni: Another Piece of the Puzzle - The Study of Alumni Service Quality in a New Zealand Academic Library

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dc.contributor.author Guo, Xiaolu
dc.date.accessioned 2012-11-14T02:05:53Z
dc.date.accessioned 2022-07-05T02:40:59Z
dc.date.available 2012-11-14T02:05:53Z
dc.date.available 2022-07-05T02:40:59Z
dc.date.copyright 2012
dc.date.issued 2012
dc.identifier.uri https://ir.wgtn.ac.nz/handle/123456789/18729
dc.description.abstract Alumni are recognized as one of the academic library user groups although traditionally alumni were only considered as donors. This paper briefly reviewed the background of alumni studies and library service quality studies. According to the previous research, there is an absence of studies about alumni’s expectation and perception toward library services. A better understanding of alumni library memberships’ service quality can help the library to develop more suitable services and programmes for alumni, which is beneficial to the library, the alumni office and the university. This research measured the service quality of library alumni service in three dimensions, reliability, library staff and library resources. The results indicated alumni are mostly comfortable with the library services. Reliability was the most important service quality dimension which received the highest rating from alumni. The result also suggested that alumni expect the library membership package to provide access to a bigger collection of e-journals and databases. en_NZ
dc.format pdf en_NZ
dc.language.iso en_NZ
dc.publisher Te Herenga Waka—Victoria University of Wellington en_NZ
dc.subject Alumni en_NZ
dc.subject Library services en_NZ
dc.subject Academic library en_NZ
dc.subject Service quality en_NZ
dc.title Alumni: Another Piece of the Puzzle - The Study of Alumni Service Quality in a New Zealand Academic Library en_NZ
dc.type Text en_NZ
vuwschema.contributor.unit School of Information Management en_NZ
vuwschema.subject.anzsrcfor 080706 Librarianship en_NZ
vuwschema.subject.anzsrcseo 970108 Expanding Knowledge in the Information and Computing Sciences en_NZ
vuwschema.subject.marsden 080706 Librarianship en_NZ
vuwschema.type.vuw Masters Research Paper or Project en_NZ
thesis.degree.discipline Library and Information Studies en_NZ
thesis.degree.grantor Te Herenga Waka—Victoria University of Wellington en_NZ
thesis.degree.level Masters en_NZ
thesis.degree.name Master of Information Studies en_NZ
vuwschema.subject.anzsrcforV2 461006 Library Studies en_NZ
vuwschema.subject.anzsrctoaV2 280115 Expanding knowledge in the information and computing sciences en_NZ

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