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Browsing RestrictedArchive by Subject "gap analysis."

Browsing RestrictedArchive by Subject "gap analysis."

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  • Shirley, Robin Patricia (Te Herenga Waka—Victoria University of Wellington, 2001)
    A valid way to assess service quality in a public library is to look at a comparable organisation in the private sector. The research project compares service quality between a public library and a bookshop. The purpose ...

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